FAQ

FAQ

[fullwidth menu_anchor=”” backgroundcolor=”” backgroundimage=”” backgroundrepeat=”no-repeat” backgroundposition=”left top” backgroundattachment=”scroll” bordersize=”0px” bordercolor=”” borderstyle=”solid” paddingtop=”20px” paddingbottom=”20px” class=”PadLeft” id=””]Do I need experience with scuba diving or snorkeling to go inside the shark cage?

No! You only need to be able to climb down a short ladder and hang onto a handrail. We get many people that don’t even know how to swim!

It is the same price whether you watch from the boat or go into the cage so you can decide once you are here.Make sure you wear your bathing suit. Most people decide to go into the cage once they see what they are missing.

Can I go out on the boat, but not go inside the cage?

Absolutely! There is not a bad seat in the house. From the boat you can see the sharks swimming near or on the surface with their fins slicing through the water. Of course the best view is from inside the cage.

Can I go outside of the cage?

No way! You would probably be fine, we go outside all the time, but these are big sharks with lots of teeth so we don’t want to risk a guest getting bit.

Are there any age restrictions?

Yes! We don’t think this tour is appropriate for children younger than five years old.

Are there physical limitations or skill requirements for participants?
What is the hardest part of the tour?

How strong/fit do I have to be?

The hardest part of the tour is the entry into the cage. It will be pulled close and tightly attached to the side of the boat to make stepping over the side easy.
You must be strong enough to climb onto the ladder and into the cage, and to pull your own body weight up the ladder.

See more info about the cage on “The shark cage” page

What if I have special needs? Can I still go on the tour?

We have taken many people with physical handicaps or that had particular requirements and needs. We will try our best to accommodate anyone that is keen to go. Most importantly, we need to have prior notice for special arrangements and it is absolutely necessary to pick a day, or the early tour to assure the best possible ocean conditions.

How long is the tour?

It’s a 2-hour tour, including a 15 min boat ride to and from the site.

What equipment should I bring?

All you need in the cage is a mask and snorkel and we provide that. A towel and sunscreen will definitely make you more comfortable. If you prefer to use your own snorkeling equipment, feel free. Maybe a sweater or a windbreaker to keep you warm once you get out of the water.

Feel free to bring your own drinks/snacks.

See rental information at the bottom of the FAQ list

How far out does the boat go?

Over three miles. It takes about 15 to 20 minutes depending on ocean conditions.

How deep is the ocean where you see the sharks?

It is over 600 feet deep at the tour site. You cannot see the bottom! This is actually the scariest part for most people. The water is incredibly clear and blue here. You feel very small in this big ocean.

Is the water cold?

Not really, most people are comfortable wearing their normal bathing suits. It is a little cool at first but you get used to it. some people wear a rash guard but most do not. The water temp is the same as at the beach. A sweatshirt can also be nice when you get out of the water.

Why do you go so early in the day?

The weather is nicer! The wind on the North Shore usually builds later in the day. Usually, the earlier in the day, the nicer the sea conditions.

Will I get seasick?

If you are prone to motion sickness, yes you will. During the shark encounter, the boat is drifting with the engine off. Even on the calmest days, the boat never stops rocking. If you plan on taking something like Dramamine, read the instructions. It must be taken in advance. Fortunately, if you get sick, the tour is only two hours and land is an instant cure. Even those that get sick have a tremendous time.

What kind of sharks do you see?

Galapagos sharks and Sandbar sharks are our most common visitors. You can see more about them and other things we may see on “Our Sharks” page

Will the sharks attack the cage?

No! The sharks will come very close to the cage to investigate but they do not charge at the cage or try to bite the people inside. Human beings are not on the natural menu of these sharks. As is the case with most sharks.

Has anybody been bitten or killed?

Not by sharks! We have a perfect safety record. Your biggest concern will be keeping your excited friends off your back while you are inside the cage.

What if I have a great fear of sharks?

No problem. We have had many people on board that were terrified. Within a few minutes of being inside the cage you will be completely comfortable. We have seen it many times before. Seeing these magnificent creatures and how they behave will change your attitude and ease your fears forever.

Why do the sharks show up?

The North shore has always had a large resident group of Galapagos and sandbar sharks. So does the Westside of Oahu. This may be a lesser known fact to visitors and even residents of Oahu, as they are hardly ever seen along the coastline and beaches or even at the surface. Fishing boats are more familiar with them. Because these sharks are bottom feeding sharks that look for crab, crustaceans and octopus, they prefer the areas of the ocean where the bottom has a sandy or muddy consistency which is found at the 150 to 200 foot depth. They also cruise to scavenge for sick, weak or dying fish which is why they are so important in keeping our oceans clean. They will also check out anything that floats in the water column, such a logs and debris and, in our case, our boat and cage, as fish life in the open blue ocean will often congregate under and around such floating objects. We visit a site where the sharks naturally occur and observe them as they go about their business.

How do I make a reservation?

Just call us directly at 808 351-9373 and we will book your tour and answer all you questions. Or, fill out our reservation form and we will respond to you within 48 hours.

Why do you ask for a cell phone number and hotel information?

We ask for both so we have another way to contact you in the event the tour needs to be cancelled due to severe sea conditions. We also want to make sure you get the proper driving directions.

Why do you ask for our hotel room number?

Some of the hotels will not transfer calls to your room unless the caller gives the name the room is registered under along with the room number.

How do I get there?

We are located on the North Shore at the Haleiwa Boat Harbor 66-105 Haleiwa Rd Haleiwa HI 96712 .

See our directions page for a map and driving directions. Most people rent a car for the day and explore the North Shore and Haleiwa after the Shark tour. Public transportation: see the link to The Bus.

Private hire transportation can be arranged through our reservations agent.

Is there a cancellation policy?

Yes, no cancellations or changes within 48 hrs of scheduled tour. You must check in at least 30 minutes prior to your scheduled tour. All reservations are subject to non refundable cancellation if you have not checked in at least 15 minutes prior to your scheduled tour.

Are there photo/video services available on board?

Yes, but please let us know when you make reservations that you would like the personalized video.

We also have GoPro video cameras on board for rent with preloaded images and clips to add into your own video edit, giving it a professional finish.

Is there a money back guarantee?

Yes, if you don’t see sharks you don’t pay!

Where can we rent underwater cameras, wetsuits and prescription masks?

We provide regular masks and snorkels in small, medium and large sizes on the boat. We do not provide wetsuits.

We have GoPro video cameras on board for rent with preloaded images and clips to add into your own video edit, giving it a professional finish.

If you are looking for something more substantial and would like to rent special equipment contact:

In Haleiwa: Deep Ecology Dive Shop
www.oahuscubadive.com
Email: dive@deepecologyhawaii.com
Ph: 1-800-578-3992 or 808-637-7946

In Honolulu: Snorkel Bob’s
www.snorkelbob.com
Ph: 808-735-7944
Email: snorkelbob1@snorkelbob.com
Is there anything else to do in the area for those in my party that are not going on the boat ?
Absolutely. The harbor is surrounded by beautiful public beaches. The harbor is located within walking distance of lots of great shops and site seeing in Haleiwa town.[/fullwidth]

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